Cancellation Policy

Plans change — here's how order cancellation works on our platform.

You can cancel an order yourself from the My Orders page as long as it's still Pending or Confirmed. Once an order moves to Processing or has been handed to our delivery partner, it can no longer be cancelled through the website — contact support instead and we'll do our best to intercept it before it ships.

If an order has already shipped, you may refuse delivery at your doorstep. For Cash on Delivery orders, no charge applies if you refuse delivery. For prepaid orders, refunds for refused deliveries are processed within 5–7 business days after the item is returned to our warehouse.

We may cancel an order due to stock unavailability, a pricing error, a failed payment, or because it exceeded our order limit protection. If we cancel your order, any payment already made will be refunded in full.

• Cash on Delivery: no charge, nothing to refund.
• bKash / Nagad / Card: refunded to the original payment method within 5–7 business days.

Reach out via our Contact Us page and we'll help sort it out.